Refund Policy

Last updated: October 22, 2026

Before we start

If you cancel before we start work, we refund 100% of what you paid.

After we start

Once work has started, we don’t refund the deposit. Instead, we keep making changes for 14 days until the work is right. Work already done is not refunded.

Changes come first

If you are not happy, tell us. We use your rounds of changes to fix it first.

How to ask

Email us with your invoice number. We reply within 3 working days.

How refunds are paid

We refund the same way you paid. Bank and platform fees may not come back.

Upwork payments

If you paid through Upwork, Upwork’s own refund rules apply.